How New Jersey Plumbing Help handles the information shared when you reach out — in plain language, in ten short sections.
New Jersey Plumbing Help is an intake and matching service. We are not a direct plumbing company: we take calls from homeowners and property managers in our 16-city New Jersey service area and match each job with an independent local plumbing professional.
When you call the intake line we record the details the match depends on: your name, the phone number you call from, the city and address of the property, the building type, and your description of the plumbing problem. Nothing beyond the job is asked for.
If you email us, we receive your email address and the contents of your message. Email is handled the same way as call information and is used only to respond and, where relevant, to make a match.
Call and email information is used to sort your problem into the right service, match it with an independent local plumber who serves your city, and keep a record of the match. It is not used for unrelated marketing.
The details of a job go to the independent plumber matched to it — that is the purpose of the call. We do not sell caller information. The matched plumber is an independent professional, and their own handling of your information after the match is their responsibility.
Intake records are kept so the service can follow up on a match, resolve questions about a job, and understand which cities and services callers need. Records are tied to the job, not assembled into profiles for other purposes.
This website is a static information site. If analytics are enabled, they report aggregate page usage — which pages are read, in which cities interest sits — and are not used to identify individual visitors. The site sets no advertising trackers.
You can ask what information the intake holds from your call, ask for it to be corrected, or ask for it to be deleted once a match is complete. The contact details on this page reach the people who can act on that request.
Intake information is stored with access limited to the people who run the matching service. No system is beyond risk, but the data held here is deliberately small: what a plumbing match needs, and nothing more.
If this policy changes, the updated text will be published on this page. The version you are reading is the version in force.